Support Policy Page

Support Policy – MommyChoiceBD

At MommyChoiceBD, we’re committed to providing you with fast, friendly, and helpful support at every step of your shopping journey.

Customer Support Hours:

• Saturday – Thursday: 10:00 AM – 8:00 PM

• Friday: Closed (Emergency support only)

 Call Us -> 01912071696, 01977732090 Saturday to Thursday (10 AM-8 PM).

Please use WhatsApp for better communication (messaging and calling)

How to Reach Us:

• Email: support@mommychoicebd.com

• Live Chat: Available on our website

• Facebook Page Inbox: @MommyChoiceBD

• Phone Support: Available during working hours (number displayed on website)

What We Support:

• Order & Delivery Tracking

• Product Information & Guidance

• Return/Exchange Requests

• Payment & Refund Issues

• General Inquiries

Response Time:

• Live Chat/Facebook Inbox: Within 1–3 hours

• Email: Within 24 hours

• Phone: Instant during support hours

Our Promise:

We believe in honest, respectful, and solution-oriented service. Whether you have a small question or a big concern, our team is here to help you.

 Reply

Quick answer

1. Availability

Yes, the item is available. Place an order immediately before the stock runs out!

2. Size

Please check for the size availability in the variation drop-down above the product pricing

3. Colour

Please check color availability on the variation drop-down above the product pricing

4. Expiration

MommychoiceBD guaranteed that the product would not expire upon delivery. You may return & get a refund if you have issues with the products.

5. Genuine Product

Yes, the item is authentic. Place the orders immediately before the stock runs out!

6. COD

If there is an indication that cash on delivery is available on the top right page of the product under delivery options.

7. Freebies

Items/ Freebies included will be as stated in the product details.

8. Shipping Fee

Shipping fee varies, so you can check on the product page for the shipping fee charges.

9. Order Status

Please visit the "My Orders" page to check the order status.

10. Customer note: ***

Please scrutinize the product before use and during unboxing. We kindly request that you record a video while unboxing the item in front of the delivery person. This helps us ensure transparency and verify any issues, if needed.

At MommyChoiceBD, we’re committed to delivering the correct product and maintaining customer satisfaction. We take great care in packaging and shipping, and we’re always ready to support you in case of any genuine concerns.

11. Delivery Time

3 days in Dhaka and 5 days out of Dhaka.